Totally not sure about this one. Someone emails their MP and gets an accidentally-sent response (in the MP's name? Not sure) calling the constituent's mother-in-law "snotty", and saying, effectively, "don't rush to answer this, since they don't like the government."
So far, so unsurprising (though your attitude towards the government should not affect the service you get from it). But the MP has just been on the radio refusing to apologise.
She was very good on defending her staff: they’re professional, but they’re human. Fine, people make comments that shouldn’t become public, and mistakes get made. But surely an apology for the mistake would be in order?
I suspect that more will come of this.